Shipment processing time
All orders are processed and shipped within 5-7 business days. Orders are not processed or shipped on weekends or holidays.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur. Due to the current pandemic, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
Customs, Duties and Taxes
Solstice Sisters is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Solstice Sisters is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us by email for instructions on filing a claim.
Please save all packaging materials and damaged goods before filing a claim.
Cancellations and Refunds Policy
Due to the custom nature of our items, all purchases are non-returnable and non-refundable. You may cancel your order within 24 hours of placing the order. Cancellation requests must be submitted via email to firstname.lastname@example.org. If you are unhappy with your order after receiving it, we will do our best to rectify the situation on a case by case basis.